Refund & Return Policy

✓ We stand behind our products with a customer-first approach. Your satisfaction is our priority.

Last Updated: January 15, 2026

Overview

At iTunesGiftCardBD, we are committed to providing 100% genuine Apple iTunes gift cards with instant delivery. Due to the digital nature of our products, all sales are final once the gift card code has been successfully delivered and is valid. However, we understand that issues may arise, and we're here to help.

Eligible for Full Refund

Invalid or Non-Working Code

If the gift card code provided is invalid, already used, or does not work, you are eligible for a full refund or replacement.

Wrong Region or Denomination

If we accidentally send you the wrong region or denomination, we'll immediately provide the correct code or issue a full refund.

Non-Delivery Within 24 Hours

If you don't receive your gift card code within 24 hours of payment confirmation (normal delivery is 1-15 minutes), contact us for a refund.

Technical Issues on Our End

Any technical problems or errors from our side that prevent you from using the gift card will result in a full refund or replacement.

Not Eligible for Refund

Change of Mind

Since gift cards are digital products delivered instantly, we cannot offer refunds if you change your mind after receiving a valid code.

Already Redeemed Codes

Once you've successfully redeemed the gift card code to your Apple account, the transaction is final and non-refundable.

User Error

Purchasing the wrong region or denomination by mistake is not eligible for refund. Please double-check your selection before checkout.

Lost or Stolen Codes

We are not responsible for gift card codes that are lost, stolen, or compromised after successful delivery to your email.

How to Request a Refund

If you believe you're eligible for a refund, follow these steps:

  1. Contact our support team via WhatsApp, Facebook Messenger, or email within 48 hours of purchase.
  2. Provide your order number and payment details.
  3. Explain the issue clearly and provide screenshots or proof if the code is not working.
  4. Our team will verify your claim within 24-48 hours.
  5. If approved, you'll receive a replacement code or full refund within 3-7 business days.

Refund Processing Time

  • Verification: 24-48 hours after submitting your refund request
  • Refund Issuance: 3-7 business days once approved
  • Payment Method: Refunds will be issued to the original payment method (bKash, Nagad, or Rocket)

Replacement Option

In most cases where a code is invalid or doesn't work, we prefer to offer a replacement code instead of a refund. This ensures you get your digital content faster without waiting for refund processing. If you prefer a replacement, let us know when contacting support.

Our 100% Satisfaction Guarantee

We guarantee that all our Apple iTunes gift cards are 100% genuine and sourced from authorized distributors. Every code is tested and verified before delivery. If you experience any issues, our dedicated support team is available (working hour) to assist you.

Your trust is important to us, and we're committed to resolving any issues quickly and fairly.

Contact Us

For refund requests or any questions about our policy:

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Shop with Confidence

Our fair refund policy and 6:00 AM – 11:00 PM (Bangladesh Time) support ensure you're always protected when shopping with us.

Browse Gift Cards